Maillist
TERMS AND CONDITIONS
Cargo Records UK - Terms & Conditions
Delivery
- UK 5 to 7 days from despatch
- Germany, Austria & Switzerland 4 to 6 days from despatch
- Other EU 6 to 8 days from despatch
- Hong Kong and Asia 5 to 7 days from despatch
- Australia & New Zealand 7 to 10 days from despatch
- USA 7 to 10 days from despatch
Stock Items
Items held in stock will be despatched within 48 hours of us receiving your order. If you have ordered a number of items, these will be despatched as they become available. We will not hold up your entire order waiting for an out-of-stock item or new release to arrive in stock.
Out of Stock Items
In most cases, out-of-stock (back-order) items are on order from the manufacturers. In some cases, we may be awaiting or researching information from one or more of our suppliers. When we receive the product, we will ship it to you promptly. Back-order titles usually come into stock within 1 to 2 weeks but can occasionally take longer. If your order is not ready to ship within 14 days, we will send you an update via e-mail. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.
Damaged Jewel Case
If a CD jewel case is damaged when you receive it from us, we will be happy to mail you a replacement. Simply go to joe@cargorecords.co.uk
Returns Policy
As a consumer you have automatic right of cancellation. This means that if for any reason you are unhappy with your purchase, all you have to do is return it to us in good condition within 7 days and we will issue a full refund for the price of the item.
We will be happy to refund the purchase price in full if the return is a result of our error or a defect (see below). To make a return, please provide your order reference number and the reason for the return and wrap the package securely. Then send it to our Customer Service Representatives at the address below:
Cargo Records UK
Cargo Web Returns
17 Heathmans Road
Parsons Green
London SW6 4TJ
Phone:
0207 731 5125 (GB)
+ 44 (0) 207 731 5125 (International)
Please have your order number ready before you call.
Fax:
0207 731 3866 (GB)
+ 44 (0) 207 731 3866 (International)
Damaged or Defective Items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective title. You will not be charged any additional shipping or handling fees for replacement shipments. You can contact Cargo Records UK by e-mail, phone or fax, at the address given above.
Complaints Procedure
At Cargo Records UK we are constantly striving to improve all aspects of our Customer Care and welcome your input. Should you have any comments please email joe@cargorecords.co.uk